RETURNS

You are welcome to return any unwanted and unused items in their original packaging within 14 days of receiving the item(s).

If you wish to return any item for any reason, you are invited to first contact our Customer Care team. Please send a message by the form on the right side to discuss any specifics and receive further instructions.

Unwanted returned items can be refunded, or exchanged for an alternative item. In the unusual event that an item breaks or no longer works correctly within a warranty period, the 14 day deadline will be extended.

Please note that in the unusual circumstances of receiving a faulty item, the fault needs to be addressed to our Customer Care team at the earliest opportunity, at a maximum of 5 days from receipt of the item.

The customer is responsible for any and all return fees incurred when posting items back to Amazing Lashes. Amazing Lashes will not be liable for any loss or damage Incurred as a result of the use of any chosen shipping service.

REFUNDS

Refunds can be given on any returned item which is sent back within 14 days of receiving, after it has been checked by our goods-in department. Please note that no refunds will be given on items that arrive to our warehouse damaged, or that have been used.

Refunds will be processed only when the returned items have been received and checked by our Distribution Centre team, and may then take up to 10 business days to reach your account, depending on your bank.

When an item is returned for a refund, please note that the original shipping fees are not liable to be refunded.